Dr. Becker's back goes out on Christmas Eve, stranding him in a holiday nightmare. Trying to cut through a crowded department store on Christmas Eve, Becker stumbles into a Christmas display and knocks his back out, leaving him immobilized in Santa's Village. While the same grating Christmas tune plays over and over again, Becker waits for the paramedics and lives out his worst nightmare as he is assaulted by toy trains, cheerful pandas and really irritating kids. Meanwhile, Reggie decides to one-up an annoying woman who collects presents for orphans by organizing an unusual toy drive at the diner.