Don is furious with the security after the assault on Alison, and takes it out on Jim. A repair man comes to fix the washing machine. Judy is a little put out that Alison has read her file, but Bea thinks it is good that Alison has access to files. Vera tells Terry about her job application. Hazel Kent asks Alison to get her file, because her parole application is due soon, and she wants to know what has been written about her. Alison refuses at first, but changes her mind when Hazel threatens her with Bea. Alison is almost caught by Vera when she lends the file to Hazel. Don has problems at work because he is constantly behind. Hazel is desperate when she reads what is in her file and finds that Vera has put in some very damaging references. Jim hears about Vera's job application, and Alison takes the opportunity to replace the file while Jim and Vera chat about it. Don gets a telephone call from a dissatisfied customer, and loses an order because of it.