Viv is still asleep on the sofa as the flames lick through the room. Belle talks to Lisa about Will. Betty is upset about her stuff. Terry and Carl try to break in the front door of the shop. Bob arrives with keys. They open the door but are forced back by smoke. Victoria has a fear of fire and won't move, Diane and Amy try to get her out. Bob goes in to get the twins and Terry goes in after Viv.